At Focus, we know that your long term success starts with a solid and successful implementation. We are proud to say that our amazing team of project managers, data conversion specialists, training specialists, and technical services have never failed an implementation.
Services
Successful Implementation & District Onboarding
At Focus School Software we pride ourselves on our successful implementation track record. Our hardworking team is dedicated to an on time, on budget project that stays within scope. Our proven implementation plans, our stakeholder engagement, and personalized training documentation ensures successful system configuration and product knowledge transfer.
Comprehensive Project Management
From the Project Charter and Planning documentation to monitoring for Risk and preparing Response plans, Focus plans for success. The Scope Management plan is adhered to as we schedule activities to meet all milestones.
- Communication Planning
- Change Configuration Planning
- Stakeholder Engagement
- Execution, Monitoring and Control
- Quality Assurance
- Project Health Check Reports
- Project Transparency
Timely System Configuration
Focus offers system preference solutions to allow the district to configure grades, attendance, scheduling, and more to meet the district processes. Focus allows for local field and report development for district accountability. Report card and transcript template setup is part of the project execution. The Focus team completes initial setup but empowers the District with the knowledge to modify the system to meet their needs.
Accurate Data Migration
Focus provides comprehensive but easy to understand data layouts for migrating the District data from its legacy system. A member of the Focus data migration team is part of the project team and will have regular communication with the District data team. Focus provides a data validation plan as part of the project to ensure data is successfully loaded and validated for accuracy.
Skilled Project Team
Our project teams implement using a Growth Mindset. We are adaptable and flexible within the disciplined framework established for the implementation. Our teams are prepared to consult on district processes, provide product expertise, and lead quality assurance efforts. The project team is led by the project manager but includes a support representative, data migration team member, an account executive that will remain with the district post implementation, a trainer, and an integration expert.
Proven Product Support
From system and site setup, to defining processes, personalized training documentation and process (not product) based training, Focus support is committed to a successful transfer of product knowledge. Post implementation, Focus continues to provide our unmatched level of service with the Tier 1 and Account Executive support remaining with the district.
Focus has a 100% implementation success rate due to the experience, product knowledge, and professionalism of our
AMAZING Project and Training teams!
“The FOCUS team has a razor-sharp sense of organization and a reverent respect for deadlines and time-sensitive tasks. Their ongoing guidance and leadership speak volumes about their character as an organization and has made our strategic transition into the full-service automation of our programming a seamless and successful endeavor.” Victor Ferrante, Executive Director Office of Community Education and Before / After School Programs, Miami-Dade County Public Schools
Ongoing Customer Support
Focus believes that exceptional customer service is everything. When you are part of the “Focus Family” you can expect to be treated as such.
Our dedicated Project Managers and Account Executives serve as your first line of support and are backed by our Tier 1 & 2 customer support teams. After the system goes live, the Account Executives continue to inform and consult with the district teams on a regular basis. Post implementation training continues to be offered through the Focus weekly webinar sessions, our Help portal that contains documentation, release notes and video lessons for each module and district-specific training upon request.
